After researching e bikes thoroughly my wife and I decided to purchase The Malibu Elite Max 36. One problem, we couldn't get one from any online seller because they were all sold out for the coming late June shipment. It was extremely difficult to get a real live person on any of the help lines to ask questions with the exception of Cheryl of All Around E-Bikes. She was incredible. Coincidentally, the day I called she was informed that they had a cancellation for one of their allotted Malibu's for June. She went out of her way to see if she could get it for me from her distributor. She called me back several times that day and got it done! The bike was delivered on time as promised and we absolutely love it. Outstanding customer service is all I can say. Cheryl, thank you, thank you, thank you for making it happen when no one else could!
Great customer service. After the sale, Cheryl took the extra time to research comfortable seats for me. Thanks Cheryl!
I'm still trying to feel comfortable. Haven't done much biking for a long time and being 72 years old isn't helping much.