We accept returns for up to 14 days, and we honor the manufacturer's return policy. If the manufacturer's return policy is greater than 14 days, then we will honor their policy. Otherwise, if 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. However, we want you to be confident with your purchase from All Around E-Bikes, LLC. We will do our very best to help you resolve any issues you may have with one of our products. The customer is responsible for return shipping costs, and in some cases a 20% restocking fee will be charged.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift Cards are Non-returnable items.
To begin your return, we require a receipt or proof of purchase. Please contact our office to get an Return Authorization Number (RMA#). We will review your request and contact you within two business days.
There are certain situations where only partial refunds are granted. For example, any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery or without an RMA# will be charged an additional $200 handling fee or a 20% restocking fee. If you have concerns about your purchase, we are here to help you and ask that you contact us immediately. We may be reached by phone 1-888-725-4887, email email@example.com or chat.
Once your return is received and inspected, we will send an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you the request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. Processing time may take 5-7 business days before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded; unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and we will reply back with shipping instructions. All Around E-Bikes does not pay the return shipping cost.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
All items must be returned with an authorized RMA #.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please feel free to contact us email or call 1-888-725-4887.