Frequently Asked Questions
Q. What is a Fat tire electric bike?
A. Also called fat e-bikes, these specialized electric bicycles come equipped with 4″ wide tires that are suited for diverse terrain such as snow, dirt, mud, sand, and pavement.
Q. How far can I travel on a single charge?
A. Depending upon the manufacturer, you can expect to travel 18-70 miles on a single charge. A persons weight may factor in as well. If you're heavier or if you are pulling a bicycle trailer, then you'll likely get a bit less than the high-end of the published range. Terrain and weather conditions impact travel distance as well.
Q. Does cold weather affect the battery capacity?
A. Yes. Cold weather can adversely affect the battery capacity.
Q. How long is my electric bike warranty?
A. Electric bikes sold on All Around E-Bikes come with a manufacturer warranty. The manufacturer determines the length of the warranty. Warranties range from 30 days - 2 years. Check the product page to determine the bike's warranty or contact support@allaroundebikes.com with your questions.
Q. Do you offer financing?
A. Yes. Financing is offered by Klarna, PayTomorrow, ShopPay and PayPal. For more information, visit our Financing FAQ page.
Q. What is the drive train of a bicycle?
A. The drive train of a bicycle refers to all parts that transmit power to the rear wheel including the pedals, chain, chain wheel, crank set and freewheel.
Q. What is a throttle?
The throttle is the mechanism that applies electric assist. It is activated by one of two methods 1)twisting a handle (similar to a motorcycle. The more you twist, the more assistance you receive), or 2) by sensing the torque produced (The harder you pedal, the more assistance you get).
Q. Should I buy an e-bike with a mid-drive motor or hub-motor?
A. Hub motors (motor located on rear wheel) tend to be a little easier to operate if you are a less experienced cyclist, because they require less shifting. Mid-drives (motor located in the middle of the bike in between the pedals at the bike's bottom bracket) tend to get a little better range for equivalent battery capacity, because you'll get more efficiency by shifting. In theory you get better hill climbing with a mid-drive, you'll usually find both types will climb just about any hill.
Q. How to Prolong Lithium-based Batteries?
A. People often ask should I fully charge a lithium battery? It's always best to check your owners manual for your specific battery. If you want an in-depth view into lithium batteries, then visit Battery University
Q. What happens if I get a flat tire?
A. The tires on most electric bikes are the same as conventional bicycles. Simply replace the tube with a tube of the right size and inflate it. No special tires or parts will be needed on most models. Check your owners manual for specific details
Q. What are Coaster Brakes?
A. A coaster brake is a special rear hub for a traditional bicycle, which performs two functions: The coaster brake allows the bicycle to roll without forcing the pedals to turn. This allows you to coast without pedaling. Also when you pedal backwards, it functions as brake.
Q. What is Roadside Assistance?
A. Roadside Assistance with Better World Club offers a 24/7 nationwide roadside transportation service for bicycle owner members. All Around E-Bikes has partnered with Better World Club to provide you with service in case the unexpected happens while you're on the road.
