All Around E-Bikes, LLC ships to the USA 48 Contiguous States excluding Alaska, Hawaii, US Virgin Islands, & Puerto Rico. We ship via UPS, FedEx and UPSP. A shipment tracking code is sent once the item is processed for shipping. All bicycles require and adult to sign for the delivery; oversized bicycles ship by LTL freight carriers; an adult signature is required for delivery. Inform the driver of any visible shipping damage to the box and document damage before signing for the merchandise. Take photos of each side of the shipping box See full shipping policy here
You get a full 14 days to return your item to us. We also we honor the manufacturer's return policy. If the manufacturer's return policy is greater than 14 days, then we will honor their policy. If you are unhappy with your purchase, contact our office for a Return Merchandise Authorization number (RMA#). All returns must be approved before we can accept returned merchandise. To receive the return shipping address, refer to your RMA email.
View our refund policy here
Below is a list of manufacturer return and warranty policies:
Returns are easy, simply contact us for a Return Merchandise Authorization number and send your item to our location found in Return Merchandise Authorization email.
If you have any questions, please contact support@allaroundebikes.com
Shipping
All Around E-Bikes, LLC ships to the USA 48 Contiguous States excluding Alaska, Hawaii, US Virgin Islands, & Puerto Rico. We ship via UPS, FedEx and UPSP. A shipment tracking code is sent once the item is processed for shipping. All bicycles require and adult to sign for the delivery; oversized bicycles ship by LTL freight carriers; an adult signature is required for delivery. Inform the driver of any visible shipping damage to the box and document damage before signing for the merchandise. Take photos of each side of the shipping box See full shipping policy here
Manufacturer Warranty:
You get a full 14 days to return your item to us. We also we honor the manufacturer's return policy. If the manufacturer's return policy is greater than 14 days, then we will honor their policy. If you are unhappy with your purchase, contact our office for a Return Merchandise Authorization number (RMA#). All returns must be approved before we can accept returned merchandise. To receive the return shipping address, refer to your RMA email.
View our refund policy here
Below is a list of manufacturer return and warranty policies:
Returns are easy, simply contact us for a Return Merchandise Authorization number and send your item to our location found in Return Merchandise Authorization email.
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