We want you to be completely satisfied with your purchase at AllAroundEBikes.com. While we do our best to provide you with the high quality products, we understand that sometimes customer satisfaction with a product is not met. If you are not completely satisfied with your purchase we are here to help. Our customer service representatives are available for any questions you have. Please call or email us for prompt answers to any questions.
Can I Return My Purchase?
We ship most products from our manufacturer to your door. Many products have a 14-30 day return period. All returns are subject to the manufacturer's return policy. To be eligible for a return, your item must be unused and in the same condition as it was when you received it. Include warranty cards, manuals and paperwork with your return. Accessories including batteries are not returnable under any circumstances. All returns require a Return Authorization Number (RMA#). Once an RMA# has been issued, we will provide you with the manufacturer’s return address.
To open a return, email email@example.com. Any items not returned in new condition and for example, bicycle hardware such as loose nuts, washers, bolts, etc. that are not securely packaged (no loose parts in the box, please) will be assessed a restocking fee up to 25% (amount will be determined on individual basis).
Returned items will be inspected and a refund will be issued after the inspection. The refund will be issued to your original payment method. Note that return processing time generally takes a few weeks.
Who Pays for Return Shipping?
Return shipping is at the customer's expense. Most of our products are offered with free shipping, meaning shipping has been included in the price to provide you with one price for the order. If you return your purchase, you will be responsible for the cost of shipping it back to the warehouse.
For your protection, purchase a tracking number and insurance when you ship it back to the manufacturer. All Around E-Bikes is not responsible for the loss of or damage to any returned merchandise have.
Should I accept a shipment with damaged packaging?
Many of our products are shipped with an adult signature requirement. If the package appears only slightly damaged, write "Package Damaged” when you sign for delivery. This is VERY important.
If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to our supplier and if the item is in stock, our supplier will send you a new one.
If you refuse delivery, please notify us immediately so that our supplier can expect the return shipment and open a damaged claim with the carrier. If you have already accepted the package and find that parts are missing or damaged, please contact us right away and our supplier will ship you the replacement parts free of charge.
If you accept the merchandise and notice the product is damaged, take pictures of the merchandise and of the original shipping box.
Can you expedite replacement part shipping?
If you receive a product under warranty that has missing or damaged parts, the manufacturer will send you replacements free of charge. Expedited shipping for replacement parts is not available. Replacement parts are shipped directly from our manufacturer to you. Tracking numbers are issued with replacement part orders. Please email firstname.lastname@example.org with your order number and our customer service team will arrange warranty replacement part orders for you. Photos or a video of the product may be required to determine the nature of the warranty claim.