All Around E-Bikes is here to serve you and we understand that returns are part of business. In the case of quality issues, All Around E-Bikes should be informed to offer a solution and solve the problem. If you prefer a refund, then view our refund policy. We look forward to handling your return with speed and care.
- All Around E-Bikes has a standard 14-day return policy on most items.
- Some products ae not returnable. All returned products must be shipped in their original package.
- Note that the customer is responsible for return shipping cost.
- Any item returned more than 14 days after delivery or without an RMA# will be charged an additional $200 handling fee or a 20% restocking fee.
- Please email or call us for prompt answers to your questions. Our customer service representative is here to address any questions you have.
Contact us at firstname.lastname@example.org or by phone regarding your damaged merchandise. We are here to help and want you to have best and most reliable product.
If packaging damage is visible when the carrier delivers the product, you have the right to refuse delivery. Ask the carrier if there is any paperwork you must sign. Notify All Around E-Bikes immediately. READ our shipping policy to learn when to accept or refuse merchandise.
If you accept the merchandise and notice the product is damaged, take pictures of the merchandise. Save the original shipping box.
Most items can be returned within 14 days of receipt of shipment. Some products have different policies or requirements associated with them. Contact us and we will gladly share specific return polices with you.